Reduce Reactive Maintenance
Protect Guest Experience
Preventative maintenance audits for hotels, pubs, restaurants, and hospitality venues across Melbourne.
Stay Ahead of Maintenance Issues
Maintenance problems are one of the most common drivers of guest complaints. Small issues such as worn furniture, device issues, lighting faults, or bathroom deterioration often go unnoticed until they affect reviews and revenue.
Industry data shows that structured preventative maintenance can reduce emergency repairs by up to 40–60% and improve guest satisfaction by resolving issues early.
In practice, preventative work often slips when reactive jobs demand the day. Urgent call-outs take priority. Small issues build up. Standards slowly decline.
With over a decade working inside hotel engineering teams, Rob has a unique perspective. He knows how maintenance issues affect guest experience, which problems get overlooked, and how to give engineering teams clear, prioritised actions to proactively manage the property. PrevMate audits leverage this expertise to reduce reactive pressures and protect guest experience.
Our Services
A structured inspection of all guest-facing spaces, focused on presentation, wear and early-stage deterioration.
Includes:
Guest rooms and bathrooms
Corridors and lift lobbies
Reception and lobby areas
Conference and function spaces
Public restrooms
Front-of-house restaurant and bar areas (dining spaces only)
Pools, gyms and guest amenities
We assess condition, presentation standards, and observable maintenance risks that directly impact guest experience and reviews.
Does not include:
Kitchen operations, back-of-house service areas, or plant rooms.
Guest Room & Public Areas Audit
An operational inspection focused on efficiency, hygiene risk, and maintenance exposure.
Includes:
Commercial kitchens
Cool rooms, Freezers and dry storage
Dishwash and prep areas
Team member corridors, storage and service zones
Back-of-house restaurant service areas
We assess condition, workflow impact, and visible maintenance risks.
Plant rooms available as an add-on.
Commercial Kitchen & Back-of-House Audit
A comprehensive preventative maintenance and guest experience review across the entire property.
Includes:
Guest rooms
Public areas
Restaurants and bars (front and back of house)
Commercial kitchens
Back-of-house areas
Pools, gyms and amenities
Plant rooms (visual condition assessment only)
We assess condition, presentation standards, and observable maintenance risks that directly impact guest experience and team member environment and productivity.
Full Property Audit
“If we don’t identify any issues worth addressing during a short walkthrough of a few rooms and key areas.
We will drop our full audit quote by 10%—that’s our confidence in the value we provide.”
Here’s Our Offer!
What You Receive
Every audit includes a structured report with:
Photographic evidence
Clear issue descriptions
Location references
Prioritised recommendations
Issues are categorised as:
Immediate – Safety risks or urgent maintenance
Short-Term – Requires scheduling to prevent escalation
Cosmetic / Preventative – Presentation or early-stage deterioration
Reports are structured to give engineering teams clear priorities and a practical plan for preventative maintenance.
Contact Us
Interested in reducing reactive maintenance and protecting your guest experience?
Get in touch to schedule a walkthrough or request a quote.